Refund policy
RETURN & REFUND POLICY
Last updated: June 2026
Our 90-Day Guarantee
We stand behind Somnial NeuroTone with a full 90-day money-back guarantee. If you are not satisfied with your purchase for any reason, you have 90 days from the date of delivery to request a return or refund.
We know you've tried other things that didn't work. That's exactly why we offer this guarantee — so you can try NeuroTone without risk.
Eligibility for Returns
You may return your order within 90 days of delivery if:
- The product arrives damaged or in poor condition
- The product does not meet your expectations for any reason
To be eligible for a return, items must be returned in their original packaging where possible.
How to Request a Return
To initiate a return, please contact us at:
📧 support@trysomnial.com 📞 +1(213) 770-9322 🕐 Monday – Friday
Please include your order number and reason for return in your message. Our team will respond within 1–2 business days with return instructions.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return is received safely. Somnial is not responsible for returns lost in transit.
Refund Processing
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you — return shipping is not required for damaged items.
Non-Returnable Items
We do not accept returns on:
- Items returned after 90 days of delivery
- Items that have been significantly damaged by misuse
Contact Us
For any questions about your return or refund:
📧 support@trysomnial.com 📞 +1(213) 770-9322 🕐 Monday – Friday